The slippage issue on Decode Global is severe

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Before choosing a foreign exchange platform for investment, it is essential to conduct sufficient research and investigation in order to better obtain investment security and a better trading experience. (More Forex complaint)

Complaint Received Regarding Severe Slippage on FTI APP with Decode Global:

Complainant's Statement:

1. On the evening of May 3, 2024, I was trading, and when the gold price was at 2310, I placed a buy order expecting the price to rise. However, my order was executed at 2315, even though the market price remained at 2310 immediately after the transaction. It took several minutes for the price to actually reach 2315. Later, when I placed a sell order at 2320, the execution prices were 2313.42 and 2314.63, resulting in a slippage of over 700 pips. As the market price dropped to my breakeven point, I attempted to exit with a minimal loss, but my exit order was executed at 2318, another slippage of over 500 pips. In total, I experienced three slippages during this round of trading, each with hundreds of pips, resulting in a loss of over $1,000. I reported this issue to the platform, but they denied the existence of slippage and claimed that there was no record of a buy order at 2320, even though my previous sell order was executed at that exact price. I have proof that the market price indeed reached 2320.

2. Despite my repeated communications and complaints to the platform, I have received no response. On May 22, 2024, I had an open order, and when the market price dropped to a low of 2380.24, my order was stopped out at 2380.17. I have a screen recording as evidence.

3. On the morning of May 24, my account was suddenly prohibited from trading. I have now requested a withdrawal, but the funds have not yet arrived.

I request compensation for two trading incidents. For the first incident, I demand 1,200,andforthesecondincident,whichcausedanactuallossof10,676 in my account, I demand a total of $11,876.

About Decode Global

DECFX is a global leader in foreign exchange trading. The DECFX brand philosophy is based on decoding technological data to enable customers to master how to manage assets and conduct investment transactions more easily.

DECFX is committed to tailoring user experiences in online trading markets and closely connecting with investors. The core team of DECFX has senior industry experience, and many DECFX staff have over 10 years of experience in cutting-edge fields across various industries. From products to technology, from innovation to service, the trading experience we bring you can withstand the test of time. DecodeFX is licensed and regulated by the Vanuatu Financial Services Commission (VFSC: 700415). Customers registered on this website will be subject to the jurisdiction of DecodeGlobalLimited (VFSC: 700415), an entity of the Vanuatu Financial Services Commission.

Decode Global displays four regulatory platforms on the FTI app. Publicly claiming that the regulatory status of the Belize IFSC held is revoked; Vanuatu VFSC and Saint Vincent FSA have regulatory status of operating beyond limits; The regulatory status of ASIC in Australia is suspected to be fraudulent. The safety of investor funds is not guaranteed!

FTI risk warning: Decode Global forex platform has 13 monitoring alerts. Pay attention to early warning!

Decode Global, FTI APP has a score of 5.7 and a low credit rating. Investors are advised to stay away!

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