AGEL is now requiring that I pay a $2,000 "transaction release fee"

This was never mentioned during registration,How to trade foreign exchange account opening process and I’m beginning to feel frustrated. I’ve already submitted all the necessary documents and completed the verification process weeks ago. Now, this new charge has appeared out of nowhere, and they’re saying I can’t withdraw my funds unless I pay this fee. They’ve given me no clear explanation for this charge, and I’m getting more and more suspicious of their practices. Has anyone else encountered this fee?